European auto repair shop eschews the yellow pages for online reservations. Clients can now reserve an oil change 24-7 on the company's web site.
August 17, 2004 (Press Release) --
For Immediate Release
Autosport Performance Launches Online Reservation System
Englewood, NJ: European auto repair specialists, Autosport Performance Inc.announced the launch of their new Online Reservation System. This system allows customers to request a reservation for a service appointment for their car online 24/7. Arthur Druce, Owner of Auto Sport Performance said, "The whole idea is customer service. We want to always be available for our customers, and now we're expanding that to the Internet."
The website and Online Reservation System was set up by 1GoodReason.Com, an Englewood based web design and Search Engine Marketing company. Chris Kieff, President of 1Good Reason.com said, "The Internet is no longer a gimmick, people today use the web instead of a phone book to find businesses. It's a logical to offer your clients conveniences that the 24/7 availability of the web can allow you to do cost effectively."
Autosport Performance specializes in European car repairs and upgrades. The company always has a cluster of Porsche's, Mercedes, BMW's, Audi's and VW's parked at its 27 W. Forest Ave., Englewood location. Mr. Druce went on to say, "Our clientele is more comfortable with technology in general, and likely to have the Internet in their homes and businesses. We're happy that we can offer this service to both existing and new customers." Earlier attempts at answering machines and answering services had led to frustrations for clients and the business itself. "Dropped calls, people using cordless phones where messages couldn't be heard. It caused frustration and unhappy customers and forced us to stop accepting messages via phone after hours." said Mr. Druce.
Mr. Kieff has some advice for businesses considering adding this type feature to their company's web site.
* Keep it simple, don't offer every possible option under the sun.
* Include a follow up or a "Thank You" email in the process.
* Give people time to get used to the idea. Often they could see the "new" way of contacting you but won't try it till the second or third time.
* Monitor the program and if it doesn't get the response levels you had hoped for, slowly-change it.
* Offer a discount for online services to give the program a head start.
---------------------------------------------
FOR MORE INFORMATION:
Mr. Arthur Druce, Owner
Autosport Performance Inc.
27 W. Forest Ave.
Englewood, NJ 07631
Internet: www.AutosportNJ.com
www.AutosportNewJersey.com
V 201-816-0911
F 201-816-7337
----------------------------------------------
Mr. Chris Kieff, President
1Good Reason.Com
Regency Circle
Englewood, NJ 07631
Internet: www.1GoodReason.com
V 201-569-2341
F 201-569-75356
----------------------------------------------
End
###
Autosport Performance Launches Online Reservation System
Englewood, NJ: European auto repair specialists, Autosport Performance Inc.announced the launch of their new Online Reservation System. This system allows customers to request a reservation for a service appointment for their car online 24/7. Arthur Druce, Owner of Auto Sport Performance said, "The whole idea is customer service. We want to always be available for our customers, and now we're expanding that to the Internet."
The website and Online Reservation System was set up by 1GoodReason.Com, an Englewood based web design and Search Engine Marketing company. Chris Kieff, President of 1Good Reason.com said, "The Internet is no longer a gimmick, people today use the web instead of a phone book to find businesses. It's a logical to offer your clients conveniences that the 24/7 availability of the web can allow you to do cost effectively."
Autosport Performance specializes in European car repairs and upgrades. The company always has a cluster of Porsche's, Mercedes, BMW's, Audi's and VW's parked at its 27 W. Forest Ave., Englewood location. Mr. Druce went on to say, "Our clientele is more comfortable with technology in general, and likely to have the Internet in their homes and businesses. We're happy that we can offer this service to both existing and new customers." Earlier attempts at answering machines and answering services had led to frustrations for clients and the business itself. "Dropped calls, people using cordless phones where messages couldn't be heard. It caused frustration and unhappy customers and forced us to stop accepting messages via phone after hours." said Mr. Druce.
Mr. Kieff has some advice for businesses considering adding this type feature to their company's web site.
* Keep it simple, don't offer every possible option under the sun.
* Include a follow up or a "Thank You" email in the process.
* Give people time to get used to the idea. Often they could see the "new" way of contacting you but won't try it till the second or third time.
* Monitor the program and if it doesn't get the response levels you had hoped for, slowly-change it.
* Offer a discount for online services to give the program a head start.
---------------------------------------------
FOR MORE INFORMATION:
Mr. Arthur Druce, Owner
Autosport Performance Inc.
27 W. Forest Ave.
Englewood, NJ 07631
Internet: www.AutosportNJ.com
www.AutosportNewJersey.com
V 201-816-0911
F 201-816-7337
----------------------------------------------
Mr. Chris Kieff, President
1Good Reason.Com
Regency Circle
Englewood, NJ 07631
Internet: www.1GoodReason.com
V 201-569-2341
F 201-569-75356
----------------------------------------------
End
###
Email
Print
SPAM
LEAVE A COMMENT
