NextWest announced today that the NextContact Call Center Solution has been named a ”Best of Show” winner at Technology Marketing Corporation (TMC)’s INTERNET TELEPHONY® Conference and EXPO Fall 2004.
October 26, 2004 (Press Release) --
NextWest, Inc. announced today that the NextContact Call Center Solution has been named a ”Best of Show” winner at Technology Marketing Corporation (TMC)’s INTERNET TELEPHONY® Conference and EXPO Fall 2004. The show, held last month at the Millennium Biltmore Hotel in Los Angeles, is widely considered the #1 global event focused on VoIP.
NextContact is a completely integrated, single-source solution for inbound, outbound and blended contact centers.
Features include Skills-Based Routing, PBX, VoIP, Advanced ACD, IVR, E-mail, Fax-on-Demand, Predictive Dialing and more; all in one system. Finally, there is no need to deal with complex, multi-vendor integration for a complete contact center solution.
“NextWest’s NextContact is the Contact Center solution that is changing the rules for Small to Midsize Enterprise (SME) call centers. For the first time, large call center system capability is available to smaller agent systems at an affordable cost.”
NextWest believes every company dealing with customers is a “call center”. That’s why NextContact is not only developed for use by call centers, but it is also designed to improve the overall customer-touch processes for any business ready to reap the rewards of a truly affordable, customer-centric communications system.
“NextWest and their innovative product NextContact are a standout indication of why so many enterprise and government buyers, service providers, developers, and resellers flock to INTERNET TELEPHONY® Conference & Expo,” said TMC President and Conference Chairman, Rich Tehrani.
“By all accounts, INTERNET TELEPHONY® Conference & EXPO Fall 2004 was one of the most successful VoIP events ever staged. Attendees and exhibitors alike agreed the energy at the show was indicative of the amazing surge of excitement for the IP telephony industry. NextWest and their NextContact call center solution are positioned perfectly to lead a strong resurgence in sales and deployments of VoIP products and services,” added Michael Genaro, Vice President of Marketing for TMC.
A full list of the winners will appear in the December 2004 issue of INTERNET TELEPHONY® magazine.
The next INTERNET TELEPHONY Conference & EXPO will be held February 22-25, 2005 at the Hyatt Regency Hotel in Miami, Florida. For information, visit www.itexpo.com
About NextWest
NextWest, Inc.is a leading manufacturer of IP-based business telecommunications and contact center systems. Our rock-solid, fully-integrated, IP and converged communications systems are helping small to mid-sized businesses, government agencies and other institutions to meet their growing telecommunications needs.
About TMC
Technology Marketing Corporation (TMC) publishes two magazines: Customer Inter@ction Solutions, and Internet Telephony, and the online publications, TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech.
NextContact is a completely integrated, single-source solution for inbound, outbound and blended contact centers.
Features include Skills-Based Routing, PBX, VoIP, Advanced ACD, IVR, E-mail, Fax-on-Demand, Predictive Dialing and more; all in one system. Finally, there is no need to deal with complex, multi-vendor integration for a complete contact center solution.
“NextWest’s NextContact is the Contact Center solution that is changing the rules for Small to Midsize Enterprise (SME) call centers. For the first time, large call center system capability is available to smaller agent systems at an affordable cost.”
NextWest believes every company dealing with customers is a “call center”. That’s why NextContact is not only developed for use by call centers, but it is also designed to improve the overall customer-touch processes for any business ready to reap the rewards of a truly affordable, customer-centric communications system.
“NextWest and their innovative product NextContact are a standout indication of why so many enterprise and government buyers, service providers, developers, and resellers flock to INTERNET TELEPHONY® Conference & Expo,” said TMC President and Conference Chairman, Rich Tehrani.
“By all accounts, INTERNET TELEPHONY® Conference & EXPO Fall 2004 was one of the most successful VoIP events ever staged. Attendees and exhibitors alike agreed the energy at the show was indicative of the amazing surge of excitement for the IP telephony industry. NextWest and their NextContact call center solution are positioned perfectly to lead a strong resurgence in sales and deployments of VoIP products and services,” added Michael Genaro, Vice President of Marketing for TMC.
A full list of the winners will appear in the December 2004 issue of INTERNET TELEPHONY® magazine.
The next INTERNET TELEPHONY Conference & EXPO will be held February 22-25, 2005 at the Hyatt Regency Hotel in Miami, Florida. For information, visit www.itexpo.com
About NextWest
NextWest, Inc.is a leading manufacturer of IP-based business telecommunications and contact center systems. Our rock-solid, fully-integrated, IP and converged communications systems are helping small to mid-sized businesses, government agencies and other institutions to meet their growing telecommunications needs.
About TMC
Technology Marketing Corporation (TMC) publishes two magazines: Customer Inter@ction Solutions, and Internet Telephony, and the online publications, TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech.
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