Leading IP Experts to be Featured Speakers at the First IP ONLINE Virtual Conference for Contact C

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) October 27, 2004 -- MONTVALE, NJ, October 26, 2004 � Experts from Gartner Group, Yankee Group, ProMark Solutions, ProSci Research, Saddletree Research, Strategic Contact, and Vanguard Communications will address key business and technology issues at the first annual IP ONLINE Virtual Conference and Exposition on the future of VoIP in the contact center.

IP ONLINE, the ground breaking, online, three-day event focused on IP and its implications for contact centers, is scheduled for February 14th-16th, 2005. However attendees can get a jump-start on the conference by visiting exhibitors in the Virtual Exhibit Hall beginning in mid-November.

Speakers in the conference�s Management/Business and Technology tracks include:

Lori Bocklund, president of Strategic Contact; Art Schoeller, senior analyst at Yankee Group; and Paul Stockford, president of Saddletree Research, who will put the latest IP advances in perspective in their presentations focusing on VoIP: Revolution or Evolution?

Don Van Doren, president of Vanguard Communications, who will discuss the fundamental business issues that call centers face when considering implementation of VoIP. Bern Elliott, research director at Gartner Group, who will outline future directions in VoIP and IP telephony.

Maryann Walsh Wolff, president of ProMark Solutions, and Areg Gharakhanian, senior consultant at Vanguard Communications, who will review IP call center architectures, and address vendor selection, security and business continuity, and disaster recovery.

Jeff Hiatt, chief executive officer of ProSci Research, who will weigh in on the topic of VoIP transformation. David Powis, consultant at Vanguard Communications, who will help contact center decision-makers answer the question: Are you ready to make the leap to VoIP?

IP ONLINE also announced that experts from industry leaders Microsoft, Cisco, Siemens, Qwest Communications, Avaya, Nuasis, Genesys, Witness Systems, Spanlink Communications, Aspect, Nortel Networks, Concerto Software, and CosmoCom will participate, along with contact center customers that have implemented IP solutions.

IP ONLINE is presented by CRMXchange and Vanguard Communications, two organizations recognized for quality, innovation and excellence in contact center strategy and communications. This joint venture (MyVirtualConference.com) specializes in virtual conferences and events exclusively for CRM/contact center professionals.

For complete information on the conference agenda, attendee registration, and exhibitor space and marketing opportunities visit www.ipcallcenterevent.com. Or call Larry Matte at 201-505-1743.

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More information can be found online at http://www.ipcallcenterevent.com

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