Perceptive Software's Document Imaging and Workflow Solutions Support Company's Rapid Growth
December 29, 2004 (Press Release) --
SHAWNEE, KANSAS — (10 Dec 2004) Perceptive Software, Inc., today announced that AmFed, the fastest-growing provider of insurance and insurance-related services in Mississippi, selected ImageNow® document imaging, management and workflow solutions to keep pace with the escalating demands of enterprise-wide growth.
AmFed's rapid expansion increased the weight of the company's paper burden. Storing more than 2.4 million documents in multiple rooms created numerous overhead expenses and made accessing files difficult. Company executives were impressed with ImageNow's flexibility and potential for unlimited extendibility.
"We don't just offer insurance here, and we realized that ImageNow fits into any industry," said Jennifer Muse, director of special projects at AmFed. "We needed a complete product that could grow with us in every area, and ImageNow is the total package."
ImageNow's patented technology (LearnMode™) leverages AmFed's investments by seamlessly integrating with all company software, including Paccasso, Microsoft Great Plains, Darwin, Pabblo and Fair Isaac.
"LearnMode is great because it's so quick and versatile," said Muse. "ImageNow integrated with our host applications in minutes."
AmFed currently uses ImageNow to speed its claims processes and will soon deploy the solution in all departments. Before implementation, finding a single document involved a slow and complicated search through a multitude of paper files that often contain more than 1,000 pages, delaying customer service and inhibiting productivity. With ImageNow's instant, single-click access to specific information, employees are able to answer queries immediately.
"We field calls from providers all day, every day," said Muse. "With ImageNow we can find and retrieve documents right away, which enhances customer satisfaction and gives us more time to focus on policies and claims."
AmFed associates also use ImageNow's extensive workflow functionality to instantly route provider bills, physicians' notes, EOBs and all other documents through a complex administration procedure.
"Automating our business processes creates a virtual work environment that improves daily operations," said Muse. "Routing documents via e-mail eliminates printing, copying and mailing expenses. Our employees now have the ability to share workflow responsibilities, which helps the entire team meet its goals."
"ImageNow is such a great complement to our disaster recovery and business continuity plans," said Muse. "In the event of a disaster, we would have a secure, electronic backup of all documentation, and ImageNow would enable us to continue serving our claimants and insureds appropriately."
"We didn't want to be tied down by service contracts," said Muse. "Perceptive Software stood out because they offer comprehensive support while giving us the freedom to explore ImageNow's flexibility. We basically took the product and ran with it."
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ImageNow is a registered trademark of Perceptive Software, Inc. Other product or company names may be trademarks or registered trademarks of their respective owners.
Product Information
To request product information, send an e-mail to info@imagenow.com.
To learn more about ImageNow, go to http://www.imagenow.com
AmFed's rapid expansion increased the weight of the company's paper burden. Storing more than 2.4 million documents in multiple rooms created numerous overhead expenses and made accessing files difficult. Company executives were impressed with ImageNow's flexibility and potential for unlimited extendibility.
"We don't just offer insurance here, and we realized that ImageNow fits into any industry," said Jennifer Muse, director of special projects at AmFed. "We needed a complete product that could grow with us in every area, and ImageNow is the total package."
ImageNow's patented technology (LearnMode™) leverages AmFed's investments by seamlessly integrating with all company software, including Paccasso, Microsoft Great Plains, Darwin, Pabblo and Fair Isaac.
"LearnMode is great because it's so quick and versatile," said Muse. "ImageNow integrated with our host applications in minutes."
AmFed currently uses ImageNow to speed its claims processes and will soon deploy the solution in all departments. Before implementation, finding a single document involved a slow and complicated search through a multitude of paper files that often contain more than 1,000 pages, delaying customer service and inhibiting productivity. With ImageNow's instant, single-click access to specific information, employees are able to answer queries immediately.
"We field calls from providers all day, every day," said Muse. "With ImageNow we can find and retrieve documents right away, which enhances customer satisfaction and gives us more time to focus on policies and claims."
AmFed associates also use ImageNow's extensive workflow functionality to instantly route provider bills, physicians' notes, EOBs and all other documents through a complex administration procedure.
"Automating our business processes creates a virtual work environment that improves daily operations," said Muse. "Routing documents via e-mail eliminates printing, copying and mailing expenses. Our employees now have the ability to share workflow responsibilities, which helps the entire team meet its goals."
"ImageNow is such a great complement to our disaster recovery and business continuity plans," said Muse. "In the event of a disaster, we would have a secure, electronic backup of all documentation, and ImageNow would enable us to continue serving our claimants and insureds appropriately."
"We didn't want to be tied down by service contracts," said Muse. "Perceptive Software stood out because they offer comprehensive support while giving us the freedom to explore ImageNow's flexibility. We basically took the product and ran with it."
###
ImageNow is a registered trademark of Perceptive Software, Inc. Other product or company names may be trademarks or registered trademarks of their respective owners.
Product Information
To request product information, send an e-mail to info@imagenow.com.
To learn more about ImageNow, go to http://www.imagenow.com
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