**** IVR Technologies chooses versaSRS Help Desk over other solutions ****

March 14, 2005 (Press Release) -- "IVR Technologies, Inc. is a leading software development company in the next generation VoIP telecom space. Our market success is a direct result of the high priority we place on customer satisfaction. In our continuing commitment to our customers we decided to implement a system to empower our customers to be able to log and track support issues at their convenience as well as be able to search our vast knowledgebase of help articles. After a lengthy process of evaluating hosted and unhosted help desk solutions we came across the VersaSRS platform. We were immediately impressed with VersaSRS' broad feature set, the wealth of information posted on their website and their willingness to allow us to experience the solution via their demonstration system without having to first jump over sales induced hurdles.

We have found the solution extremely easy to install, configure and customize but the most amazing aspect of the product is its rich and user friendly interface. In a world where the consumer has come to expect a trade off with web based systems between ubiquitous access and a rich user interface, the VersaSRS system clearly demonstrates that a web based application can be just as rich as any native application with the added benefit of being easily accessible for customers and support representatives while also being centrally managed." said Randall O. Walrond, President, IVR Technologies, Inc., USA