Conflict Prevention In The Workplace - The Book

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(Free-Press-Release.com) June 8, 2005 -- Conflict Prevention In The Workplace - The Book

The Point: We all experience conflict in our lives. There's always been a lot of interest in how to manage conflict once it appears in the open, and that's important. What's not so common is a concern for preventing unnecessary conflict, so it doesn't start in the first place.

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Conflict Prevention In The Workplace - The Book

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Robert Bacal noticed that people who are involved in little conflict actually communicate differently than those who seem to be involved in a lot of conflict situations, and that these differences occur at work and in personal relationships.

This book teaches you how small modifications in how you communicate will affect the degree to which you actually contribute to conflict situations. If you change your communication ability, you can significantly reduce conflict around you.

Book Features: With roots in psychology and psycholinguistics, it is written in a style anyone can understand, with lots of examples. It explains what you need to stop saying, and how to replace confict provoking language. It is also short. You needn't spend days wading through complex explanations. About 100 tightly written, lean pages.

What's Inside?

Conflict In Organizations - An Overview

The Inevitability of Conflict
Good Organizational Conflict
Ugly Conflict
Contributors to Ugly Conflict In The Workplace
Summary
KeyPoints

Cooperative Vs. Conflict-Provoking Communication
The Essential Difference: Cooperative Communication
The Psychology Beneath Cooperation & Confrontation
What Angers People Or Primes The Conflict Pump
Lack of Listening/Understanding
Less Than Communication

Communicating Mistrust
Violations of Conversation Rules
Blatant Generalizations
Power/Status-Based Communication


A Brief Conflict-Provoking Communication Self-Assessment

Conflict-Provoking Behaviours

Person Centred Comments & Criticism
Past Centred Comments
Guilt-Induction Attempts
Blaming Comments
Inappropriate Reassurance and Positive Thinking
Unsolicited Advice/Commands
Lengthy Attempts At Persuasion
Defensiveness-Causing Questions
Extended Attempts To Win
Mistrust Statements

Overstatements and Over-generalizations
Infallibility Comments (and qualification comments)
Histrionic Behaviour (Overdramatization)
Use Of Hot Phrases and Words
Words or phrases that suggest disinterest
Phrases that blame or imply blame or suggest ignorance
Absolute words
Phrases that suggest helplessness (brush-offs)
Phrases that have a threatening undertone
Phrases that challenge or dare
Use of Code Words and Innuendo
Passive-Aggressive Behaviour


...much more inside

More information can be found online at http://store.eSellerate.net/a.asp?c=0_SKU5998924796_AFL703617540