Compelling case study presentations to be led by professionals from Ticketmaster, Earthlink, JetBlue Airways, Hilton, Intel and many more
July 18, 2005 (Press Release) --
NEW YORK, NY, JULY 18, 2005 – The Society for Self-Service Technology Professionals (S3TP) is proud to announce the launch of the Customer Self-Service Technology Summit 2005 to be held from Monday, September 26 through Wednesday, September 28, 2005 at the Caleo Resort & Spa in Scottsdale, Arizona. Attendees to the Summit will learn how to apply self-service applications to solve customer problems and integrate self-service technologies across various channels to provide a streamlined experience for the customer.
Attendees will walk away with the knowledge to educate and change customer behavior to promote adoption of self-service technology; automate customer care through multiple channels; integrate metrics to improve multi-channel interaction with customers; monitor and track effectiveness of self-service channels; decrease customer wait time and increase customer satisfaction; and, utilize “live chat” capabilities to help understand customer behavior and increase customer support.
To enhance the learning experience, there will be several interactive pre-conference workshops available on September 26th. These include best practices for increasing adoption of self-service technology; key strategies for maximizing a self-service technology project ROI and increasing value to the organization; implementing a road map for organizing a 360 degree consumer IT strategy; and, best practices for benchmarking contact center technology and processes.
This three-day Summit will feature compelling case study presentations from an unparalleled speaker faculty. Companies represented will include AAA, Earthlink, JetBlue Airways, NetBank, Continental Airlines, American West Airlines, Hilton, Dow Corning Corporation, Optionsxpress, Ticketmaster, Prime Therapeutics, Intel, Centerpost, and John C. Lincoln Health Network.
“Implementing customer facing self-service technology requires considerable forethought and planning,” said Lawrence Dvorchik, Executive Director of S3TP, sponsors of the event. “The Summit is the only event in 2005 that exclusively provides outstanding case studies from the end-user perspective and unique insights from many companies who are emerging as leaders in leveraging multi-channel self-service technologies,” added Dvorchik.
ABOUT THE SOCIETY FOR SELF-SERVICE TECHNOLOGY PROFESSIONALS (S3TP):
The Society for Self Service Technology Professionals (S3TP) sponsors the Customer Self-Service Technology Summit. KioskCom.com produces the event which specifically focuses on ensuring successful deployments for end-users of kiosks and interactive self-service technology. For additional membership information on S3TP, call 212-885-2732 or email info@S3tp.com. For more information about the Customer Self-Service Technology Summit or Kioskcom.com, please call 800-882-8684 or visit www.kioskCom.com.
# # #
To register to attend, or for further information, contact:
Amy Riemer
Media Relations Contact
978-475-4441
amy@riemercommunications.com
Attendees will walk away with the knowledge to educate and change customer behavior to promote adoption of self-service technology; automate customer care through multiple channels; integrate metrics to improve multi-channel interaction with customers; monitor and track effectiveness of self-service channels; decrease customer wait time and increase customer satisfaction; and, utilize “live chat” capabilities to help understand customer behavior and increase customer support.
To enhance the learning experience, there will be several interactive pre-conference workshops available on September 26th. These include best practices for increasing adoption of self-service technology; key strategies for maximizing a self-service technology project ROI and increasing value to the organization; implementing a road map for organizing a 360 degree consumer IT strategy; and, best practices for benchmarking contact center technology and processes.
This three-day Summit will feature compelling case study presentations from an unparalleled speaker faculty. Companies represented will include AAA, Earthlink, JetBlue Airways, NetBank, Continental Airlines, American West Airlines, Hilton, Dow Corning Corporation, Optionsxpress, Ticketmaster, Prime Therapeutics, Intel, Centerpost, and John C. Lincoln Health Network.
“Implementing customer facing self-service technology requires considerable forethought and planning,” said Lawrence Dvorchik, Executive Director of S3TP, sponsors of the event. “The Summit is the only event in 2005 that exclusively provides outstanding case studies from the end-user perspective and unique insights from many companies who are emerging as leaders in leveraging multi-channel self-service technologies,” added Dvorchik.
ABOUT THE SOCIETY FOR SELF-SERVICE TECHNOLOGY PROFESSIONALS (S3TP):
The Society for Self Service Technology Professionals (S3TP) sponsors the Customer Self-Service Technology Summit. KioskCom.com produces the event which specifically focuses on ensuring successful deployments for end-users of kiosks and interactive self-service technology. For additional membership information on S3TP, call 212-885-2732 or email info@S3tp.com. For more information about the Customer Self-Service Technology Summit or Kioskcom.com, please call 800-882-8684 or visit www.kioskCom.com.
# # #
To register to attend, or for further information, contact:
Amy Riemer
Media Relations Contact
978-475-4441
amy@riemercommunications.com
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