New ITIL and ISO 20000 Newsletter Published

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) November 16, 2005 -- The latest issue of the ITIL & ISO 20000 Newsletter has been published today. This is a free quarterly e-news publication specifically produced to cover developments with both these topics.

This issue contains the following main items:

ITIL Refresh:
ITIL is being re-developed, albeit very slowly. This story investigates the progress and the likely end results.

ISO 20000 Due Soon:

This new international standard for service management is due very soon. The newsletter examines the current situation and explains what will change with respect to the previous national standard, BS 15000.

Secure Service Level Agreements:
The role of the SLA is critical in a service management context. However, many fail to meet the most basic of requirements, particularly in terms of security. This key aspect is examined.

Global ITIL:
The question of whether ITIL is really global is occasionally raised. The current issue of the newsletter includes a detailed list of destinations for ITIL materials purchased from a major online source.

The new edition of the newsletter can now be viewed on its archive at at:
http://itsm.the-hamster.com

More information can be found online at http://itsm.the-hamster.com

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