InfoVision, successfully completes 1 year of operations for its UK National Directory Enquiry Service for a leading telecom provider.
December 12, 2005 (Press Release) --
Gurgaon, India, December 12th 2005, InfoVision, successfully completes 1 year of operations for its UK National Directory Enquiry Service for a leading telecom provider.
Starting with 12.5% of the call flow in December 2004, IVG followed a stringent quality based transition schedule with quality gates at every step leading to 100% of the volumes by May 2005.
Speaking on the occasion, Aditya Gupta, President, said "Being able to successfully accomplish the first UK Directory Enquiry Operations from a center in India re-enforces IVG’s training and transition capability. Our unique training schedule includes geography, lifestyle, culture, regional accents, important businesses and handholding by experienced operators".
During and after the transition IVG has been able to maintain the highest service standards at par with the best in the UK industry. This has been made possible by an exhaustive QA mechanism including real time audit of operator screen for accuracy, historical recording based soft skills audits, structure learning mechanism etc. A totally Ofcom compliant operations IVG today independently supports two 118 UK National Directory Enquiry numbers with features such as SMS and personalised number read out.
About InfoVision Group
InfoVision Group (IVG) is one of the largest independent IT enabled services companies in India. With over 14 years of experience its 3,200 employees are focused on delivering solution in running call centers, database management and BPO services for its customers worldwide.
In addition, InfoVision’s HR BPO division employs 3,300 staff.
The key service areas include customer interaction centers, direct marketing, loyalty and fulfillment programs, software solutions for CRM and consultancy services. It has clients from diverse industries like retail, telecom, entertainment, IT, electronic goods, banking and insurance.
IVG’s domestic and international operations operate under it’s group companies InfoVision Solutions & InfoVision International respectively.
For additional information, please visit http://www.infovisiongroup.com
Contact Person: Aanchal Khanna
Phone: +91-124-400-1100
E-mail: info@infovisiongroup.com
Starting with 12.5% of the call flow in December 2004, IVG followed a stringent quality based transition schedule with quality gates at every step leading to 100% of the volumes by May 2005.
Speaking on the occasion, Aditya Gupta, President, said "Being able to successfully accomplish the first UK Directory Enquiry Operations from a center in India re-enforces IVG’s training and transition capability. Our unique training schedule includes geography, lifestyle, culture, regional accents, important businesses and handholding by experienced operators".
During and after the transition IVG has been able to maintain the highest service standards at par with the best in the UK industry. This has been made possible by an exhaustive QA mechanism including real time audit of operator screen for accuracy, historical recording based soft skills audits, structure learning mechanism etc. A totally Ofcom compliant operations IVG today independently supports two 118 UK National Directory Enquiry numbers with features such as SMS and personalised number read out.
About InfoVision Group
InfoVision Group (IVG) is one of the largest independent IT enabled services companies in India. With over 14 years of experience its 3,200 employees are focused on delivering solution in running call centers, database management and BPO services for its customers worldwide.
In addition, InfoVision’s HR BPO division employs 3,300 staff.
The key service areas include customer interaction centers, direct marketing, loyalty and fulfillment programs, software solutions for CRM and consultancy services. It has clients from diverse industries like retail, telecom, entertainment, IT, electronic goods, banking and insurance.
IVG’s domestic and international operations operate under it’s group companies InfoVision Solutions & InfoVision International respectively.
For additional information, please visit http://www.infovisiongroup.com
Contact Person: Aanchal Khanna
Phone: +91-124-400-1100
E-mail: info@infovisiongroup.com
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