Todd Cardin of Specialty Answering Service completes a 2 month study on temecommunications equipment in the call center industry and its evolution over a 15 year period.
March 10, 2006 (Press Release) --
In 1985 when Todd Cardin opened his first answering service, it was with an old fashioned chord board and a bell that rang to wake him up in the middle of the night. The messages were all written on little scraps of paper and customer information was stored in a log book. Today answering service equipment is quite a bit more sophisticated. The growth of technology in the answering service industry mirrors the growth of technology in general. "A lot has changed in the last twenty years." , Todd Cardin of Specialty Answering Service said recently in an interview.
From back when it was just Todd Cardin Answering Service until being a part of a large nationwide answering service customer service still remains a very big piece of the picture. Cardin stated that "First and foremost the cornerstone of Specialty Answering Service and the entire answering service industry is the operator, but the technology available has changed the entire face of the answering service industry." Today an answering service can answer phones, transfer calls, take messages and dispatch calls all while being on the clients website." When he opened Todd Cardin Answering Service there was no email, there was websites, text messages in fact the fax and cell phones were new toys aimed at the very few. Today at Specialty Answering Service things are very different. "The fax is almost obolete" Todd Cardin said, "and Specialty Answering Service send almost 60% of it's messages through some form of email.
Todays modern answering service equipment is computer based giving the telephone calls access to the same technology that so many of have available at their fingertips. In 1988 when Todd Cardin Answering Service switched from chord boards to the first their computerized system the technology was in its infancy. The computer acted soley as an identifier, identifying customers by a three digit code. The operators would then have to scroll down a list to find the corresponding customer to the three digit code. Today these three digit codes activate sophisticated screen pops which can include a variety of technical options.
Specialty Answering Service will release the study on telecommunications equipment in early April. The study was a project that traces where the industry was when Todd Cardin Answering Service opened it's doors to where it is today when companies such as Specialty Answering Service sit on the cutting edge of technology. Todd said, "The study is more or a trip down memory lane than it is a bunch of data. I am interested to see what the next twenty years will bring."
From back when it was just Todd Cardin Answering Service until being a part of a large nationwide answering service customer service still remains a very big piece of the picture. Cardin stated that "First and foremost the cornerstone of Specialty Answering Service and the entire answering service industry is the operator, but the technology available has changed the entire face of the answering service industry." Today an answering service can answer phones, transfer calls, take messages and dispatch calls all while being on the clients website." When he opened Todd Cardin Answering Service there was no email, there was websites, text messages in fact the fax and cell phones were new toys aimed at the very few. Today at Specialty Answering Service things are very different. "The fax is almost obolete" Todd Cardin said, "and Specialty Answering Service send almost 60% of it's messages through some form of email.
Todays modern answering service equipment is computer based giving the telephone calls access to the same technology that so many of have available at their fingertips. In 1988 when Todd Cardin Answering Service switched from chord boards to the first their computerized system the technology was in its infancy. The computer acted soley as an identifier, identifying customers by a three digit code. The operators would then have to scroll down a list to find the corresponding customer to the three digit code. Today these three digit codes activate sophisticated screen pops which can include a variety of technical options.
Specialty Answering Service will release the study on telecommunications equipment in early April. The study was a project that traces where the industry was when Todd Cardin Answering Service opened it's doors to where it is today when companies such as Specialty Answering Service sit on the cutting edge of technology. Todd said, "The study is more or a trip down memory lane than it is a bunch of data. I am interested to see what the next twenty years will bring."
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