Home-based agents should make the most of their greatest asset: loyal relationships.
April 25, 2006 (Press Release) --
Sphere of Influence
Home-based agents should make the most of their greatest asset: their truly truly loyal relationships
"Home-based agents are the first ones to volunteer to organize the annual trip to Bermuda or wherever. They are the trusted friend people call when planning a honeymoon or anniversary celebration or when business travel is becoming too expensive. Home-based travel agents are the 'boots on the ground,' building relationships even before their clients are making their travel decisions. It is these relationships that bring the clients back time and time again."
Global Travel International, a home-based travel agent company, has announced the appointment of its new chief operating officer, Diane Steenman and the new director of call center operations, Diane Gates. Steenman has more than 30 years experience in optimizing performance and achieving measurable bottom line results through outstanding customer experiences. She was COO of Lowestfare.com, managing over 2000 employees and held the position of vice president, central reservations for Universal Studios Orlando, where she ran nine lines of business with responsibility for development and installation of hotels/restaurant reservations sales systems as well as theme park travel sales and fulfillment. Steenman was also vice president for timeshare exchange company, Resort Condominium International, which serviced three million members. Gates is a travel call center expert with over 20 years of cumulative industry experience. During her 10-year tenure at Universal Studios, as the director of call center operations, Gates oversaw nine lines of business including hotel reservations, ticket sales, tour operations and groups. As the manager of tour services at Premiere Cruises for eight years, she was responsible for a variety of tourism services including air, car rental, hotel accommodation, transfers, ticketing, group bookings and embarkation staff. Gates also worked with Thomas Cook Vacations, establishing the Southern Living Travel brand.
Home-based agents should make the most of their greatest asset: their truly truly loyal relationships
"Home-based agents are the first ones to volunteer to organize the annual trip to Bermuda or wherever. They are the trusted friend people call when planning a honeymoon or anniversary celebration or when business travel is becoming too expensive. Home-based travel agents are the 'boots on the ground,' building relationships even before their clients are making their travel decisions. It is these relationships that bring the clients back time and time again."
Global Travel International, a home-based travel agent company, has announced the appointment of its new chief operating officer, Diane Steenman and the new director of call center operations, Diane Gates. Steenman has more than 30 years experience in optimizing performance and achieving measurable bottom line results through outstanding customer experiences. She was COO of Lowestfare.com, managing over 2000 employees and held the position of vice president, central reservations for Universal Studios Orlando, where she ran nine lines of business with responsibility for development and installation of hotels/restaurant reservations sales systems as well as theme park travel sales and fulfillment. Steenman was also vice president for timeshare exchange company, Resort Condominium International, which serviced three million members. Gates is a travel call center expert with over 20 years of cumulative industry experience. During her 10-year tenure at Universal Studios, as the director of call center operations, Gates oversaw nine lines of business including hotel reservations, ticket sales, tour operations and groups. As the manager of tour services at Premiere Cruises for eight years, she was responsible for a variety of tourism services including air, car rental, hotel accommodation, transfers, ticketing, group bookings and embarkation staff. Gates also worked with Thomas Cook Vacations, establishing the Southern Living Travel brand.
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