Microsoft Great Plains/Dynamics GP outsourcing options for mid-size and large companies.
June 19, 2006 (Press Release) --
Microsoft Great Plains/Dynamics GP outsourcing options for mid-size and large companies.
Microsoft Business Solutions, for its Axapta Dynamics AX product line, introduced version upgrade (including customization) option through 10 strategic partners, located offshore in India and China. At this point of time, Axapta is targeting larger clients in general, where GP with its broad legacy customer base in US, Canada, Australia, New Zealand, UK, Middle East, South Africa and Latin America is usually associated with mid-market or smaller corporate clients (however there are multiple cases where large accounts implemented GP successfully Worldwide, integrating it with local ERPs in the countries, where GP is not supported or not localized). Following globalization tendency, Microsoft Great Plains partners have to outsource their call centers to India, however Philippines is probably also very good option, considering the historical fact of MatchData Project accounting acquisition by Great Plains Software and turning it into its subdivision in late 1990th, prior to being in turn acquired by Microsoft. Lets look at the options and challenges for you, potential customer and your MBS servicing partner
Centralized Call Center. Yes, this is what is usually meant, when MBS partner has to switch away from group-of-consultants-cowboys type of model to CRM driven servicing organization. Imagine you can call your MBS partner anytime, when you have an urgent or regular issue and always get somebody technically and functionally trained and experienced on the phone the same minute, who can pull your records and begin serve you right away. Such a call center might not always be economically feasible to be hosted in USA, but with the current technological advances in VOIP and IP telephony incoming calls might be reasonably easily redirected to the offshore or nearshore location as needed.
Please do not hesitate to call or email us: USA/Canada: 1-866-528-0577, 1-630-961-5918, Europe: +44 20 8123 2580, +45 36 96 55 20, Mexico: 52-55-535-04027 help@albaspectrum.com
Andrew Karasev is Chief Technology Officer at Alba Spectrum Technologies ( http://www.albaspectrum.com http://www.ronix-systems.de http://www.enterlogix.com.br ) - Microsoft Business Solutions Great Plains, Navision, Axapta, MS CRM, Oracle Financials and IBM Lotus Domino Partner, serving corporate customers in the following industries: Aerospace & Defense, Medical & Healthcare, Distribution & Logistics, Hospitality, Banking & Finance, Wholesale & Retail, Chemicals, Oil & Gas, Placement & Recruiting, Advertising & Publishing, Textile, Pharmaceutical, Non-Profit, Beverages, Conglomerates, Apparels, Durables, Manufacturing and having locations in multiple states and internationally.
We are serving USA Nationwide: CA, IL, NY, FL, AZ, CO, TX, WI, WA, MI, MA, MO, LA, NM, MN, Europe: Germany, France, Belgium, Poland, Russia, Middle East (Egypt, Saudi Arabia, OAE, Bahrain), Asia: China, Australia, New Zealand, Oceania, South & Central America: Mexico, Peru, Brazil, Venezuela, Colombia, Ecuador, Chile, Paraguay, Uruguay, Argentina, Dominican Republic, Puerto Rico
Microsoft Business Solutions, for its Axapta Dynamics AX product line, introduced version upgrade (including customization) option through 10 strategic partners, located offshore in India and China. At this point of time, Axapta is targeting larger clients in general, where GP with its broad legacy customer base in US, Canada, Australia, New Zealand, UK, Middle East, South Africa and Latin America is usually associated with mid-market or smaller corporate clients (however there are multiple cases where large accounts implemented GP successfully Worldwide, integrating it with local ERPs in the countries, where GP is not supported or not localized). Following globalization tendency, Microsoft Great Plains partners have to outsource their call centers to India, however Philippines is probably also very good option, considering the historical fact of MatchData Project accounting acquisition by Great Plains Software and turning it into its subdivision in late 1990th, prior to being in turn acquired by Microsoft. Lets look at the options and challenges for you, potential customer and your MBS servicing partner
Centralized Call Center. Yes, this is what is usually meant, when MBS partner has to switch away from group-of-consultants-cowboys type of model to CRM driven servicing organization. Imagine you can call your MBS partner anytime, when you have an urgent or regular issue and always get somebody technically and functionally trained and experienced on the phone the same minute, who can pull your records and begin serve you right away. Such a call center might not always be economically feasible to be hosted in USA, but with the current technological advances in VOIP and IP telephony incoming calls might be reasonably easily redirected to the offshore or nearshore location as needed.
Please do not hesitate to call or email us: USA/Canada: 1-866-528-0577, 1-630-961-5918, Europe: +44 20 8123 2580, +45 36 96 55 20, Mexico: 52-55-535-04027 help@albaspectrum.com
Andrew Karasev is Chief Technology Officer at Alba Spectrum Technologies ( http://www.albaspectrum.com http://www.ronix-systems.de http://www.enterlogix.com.br ) - Microsoft Business Solutions Great Plains, Navision, Axapta, MS CRM, Oracle Financials and IBM Lotus Domino Partner, serving corporate customers in the following industries: Aerospace & Defense, Medical & Healthcare, Distribution & Logistics, Hospitality, Banking & Finance, Wholesale & Retail, Chemicals, Oil & Gas, Placement & Recruiting, Advertising & Publishing, Textile, Pharmaceutical, Non-Profit, Beverages, Conglomerates, Apparels, Durables, Manufacturing and having locations in multiple states and internationally.
We are serving USA Nationwide: CA, IL, NY, FL, AZ, CO, TX, WI, WA, MI, MA, MO, LA, NM, MN, Europe: Germany, France, Belgium, Poland, Russia, Middle East (Egypt, Saudi Arabia, OAE, Bahrain), Asia: China, Australia, New Zealand, Oceania, South & Central America: Mexico, Peru, Brazil, Venezuela, Colombia, Ecuador, Chile, Paraguay, Uruguay, Argentina, Dominican Republic, Puerto Rico
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