Bill Cobb, President eBay North America, failed to address protesters complaints in Q&A event. Clean Up eBay campaign set for 14th
September 7, 2006 (Press Release) --
CORE, the Campaign Of Rebuffed Ebayers, has responded to yesterdays comments by Bill Cobb, President eBay North America, who indicated recent changes which have so infuriated eBay users globally would stand.
A spokesman for CORE said; “He [Bill Cobb] repeated the same company justification that has been offered since July which, in many peoples view, is looking increasingly out of touch with reality. He failed to adequately acknowledge the depth of international user opposition to recent policy changes and this, in many commentators opinion, is a mistake. In our view he came across as insincere and insulting to the smaller community members that claim they can no longer afford to trade on eBay. He referred to their plight as simply ‘unfortunate’. His Q&A session was basically of little interest to the fee paying user he was addressing.”
CORE is calling for an international four day ‘Clean Up Ebay’ protest (CUE) from 21.00 GMT on Thursday 14th September until the same time Monday 18th September 2006
They say this is intended to be more than a listing strike and are asking all eBayers to get involved. They want buyers and sellers to stop trading on eBay during this four day period and donate some of the time saved to report many of the obvious, so called, ‘scam listings’. This campaign has quickly been reported around the globe and CORE claim the volume of emails, phone calls, press inquiries and messages of support they’ve received is “amazing”. They say the issues they are raising are important and eBay should not be ignoring them.
The many complaints received by CORE from eBay users have widened from the original fee issue which seems to have been the catalyst for this latest wave of protest. Failings to police the site adequately for bad listings, removing some sellers listings from search results, frustratingly inadequate customer services, increased handling fees charged to buyers, the opening up of the site free of charge to far eastern sellers, the convoluted list of alternative brand activities and continual changes to the eBay site are all raised with alarming regularity.
Their spokesman summed up; “As you can imagine, none of us involved with the campaign on any continent are getting much sleep right now! We are working hard to bring all eBay users together, regardless of their location. We believe in the old fashioned adage that ‘Customer is King’. Users throughout Europe, Australia and Canada are all affected along with the US. We aim to highlight the need for eBay to clean itself up and get the site back on track. We are increasingly concerned that current direction within eBay threatens both the user and shareholder investment alike and it needs to be checked.”
END
Notes for Editors:
1. CORE spokespeople can be contacted via: ebayprotestgroup@googlemail.com
A spokesman for CORE said; “He [Bill Cobb] repeated the same company justification that has been offered since July which, in many peoples view, is looking increasingly out of touch with reality. He failed to adequately acknowledge the depth of international user opposition to recent policy changes and this, in many commentators opinion, is a mistake. In our view he came across as insincere and insulting to the smaller community members that claim they can no longer afford to trade on eBay. He referred to their plight as simply ‘unfortunate’. His Q&A session was basically of little interest to the fee paying user he was addressing.”
CORE is calling for an international four day ‘Clean Up Ebay’ protest (CUE) from 21.00 GMT on Thursday 14th September until the same time Monday 18th September 2006
They say this is intended to be more than a listing strike and are asking all eBayers to get involved. They want buyers and sellers to stop trading on eBay during this four day period and donate some of the time saved to report many of the obvious, so called, ‘scam listings’. This campaign has quickly been reported around the globe and CORE claim the volume of emails, phone calls, press inquiries and messages of support they’ve received is “amazing”. They say the issues they are raising are important and eBay should not be ignoring them.
The many complaints received by CORE from eBay users have widened from the original fee issue which seems to have been the catalyst for this latest wave of protest. Failings to police the site adequately for bad listings, removing some sellers listings from search results, frustratingly inadequate customer services, increased handling fees charged to buyers, the opening up of the site free of charge to far eastern sellers, the convoluted list of alternative brand activities and continual changes to the eBay site are all raised with alarming regularity.
Their spokesman summed up; “As you can imagine, none of us involved with the campaign on any continent are getting much sleep right now! We are working hard to bring all eBay users together, regardless of their location. We believe in the old fashioned adage that ‘Customer is King’. Users throughout Europe, Australia and Canada are all affected along with the US. We aim to highlight the need for eBay to clean itself up and get the site back on track. We are increasingly concerned that current direction within eBay threatens both the user and shareholder investment alike and it needs to be checked.”
END
Notes for Editors:
1. CORE spokespeople can be contacted via: ebayprotestgroup@googlemail.com
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