eresourceerp is proud to announce the launch of ERP for BPO Industry
October 28, 2006 (Press Release) --
In today's service-driven and technology-influenced business world, eresource infotech delivers high end-to-end solutions for an integrated, multi-channel communications service to manage its client's Customer Interaction Services. eresource Infotech approaches each contact with the customer as an opportunity to build the client's brand and strengthen the customer relationship, whatever the medium. In addition, eresource Infotech has successfully migrated and re-engineered several customer service processes in various domains.
eresource Infotech's state-of-the-art Contact Center operates round-the-clock to service customers around the globe; all customer interaction processes are customized specifically to its client needs and follow a structured process flow that provides the customer a seamless service. At eresource Infotech Customer Service, representatives are trained to treat the client's customer care executives and trained to address the varied needs of geographically disparate communities.
IT Help Desk Services
At some point during your time at eresource Infotech, you may need a little help accessing and using the technology available to you. That's where eresource Infotech's IT help-desk services come in to provide technical problem resolution and support for corporate employees. The Information Technology (IT) Help Desk is the main form of technology support for the PEOPLE at eresource Infotech.
Here are some of the examples of this service:
System and Technology Information
In case of problems with Messenger, Browsing or Voice Mail Functions, Xicom maintains an extensive knowledge base with a vast array of documentation regarding technology which is available round-the-clock.
Software and Hardware Troubleshooting
Sometimes problems can occur with the network connection, system problem resolutions related to desktop, notebooks, OS, shrink-wrapped products, etc. To handle these problems effectively, eresource Infotech maintains an expert staff trained to help people identify what may be wrong. Although 80% of technology questions will be answered on the first call, we have multiple-tier support that offers more in-depth, research-based technical support. This helps ensure that you get the help you need to get back up and running as quickly as possible.
Software Distribution
The in-house software collection is always recommended and viable. If at any point in time, you need the latest anti-virus software, the IT Help Desk can provide it. eresource Infotech's Help Desk CD contains useful applications and utilities which eresource Infotech also makes available through simple download.
For additional information about ERP for BPO Industry and existing integrations with leading collection software packages, please contact eresource Sales representative on + 91 22 25381998 / +91 22 25382016 Or mail at sales@eresourceerp.com Or visit us at www.eresourceerp.com
eresource Infotech's state-of-the-art Contact Center operates round-the-clock to service customers around the globe; all customer interaction processes are customized specifically to its client needs and follow a structured process flow that provides the customer a seamless service. At eresource Infotech Customer Service, representatives are trained to treat the client's customer care executives and trained to address the varied needs of geographically disparate communities.
IT Help Desk Services
At some point during your time at eresource Infotech, you may need a little help accessing and using the technology available to you. That's where eresource Infotech's IT help-desk services come in to provide technical problem resolution and support for corporate employees. The Information Technology (IT) Help Desk is the main form of technology support for the PEOPLE at eresource Infotech.
Here are some of the examples of this service:
System and Technology Information
In case of problems with Messenger, Browsing or Voice Mail Functions, Xicom maintains an extensive knowledge base with a vast array of documentation regarding technology which is available round-the-clock.
Software and Hardware Troubleshooting
Sometimes problems can occur with the network connection, system problem resolutions related to desktop, notebooks, OS, shrink-wrapped products, etc. To handle these problems effectively, eresource Infotech maintains an expert staff trained to help people identify what may be wrong. Although 80% of technology questions will be answered on the first call, we have multiple-tier support that offers more in-depth, research-based technical support. This helps ensure that you get the help you need to get back up and running as quickly as possible.
Software Distribution
The in-house software collection is always recommended and viable. If at any point in time, you need the latest anti-virus software, the IT Help Desk can provide it. eresource Infotech's Help Desk CD contains useful applications and utilities which eresource Infotech also makes available through simple download.
For additional information about ERP for BPO Industry and existing integrations with leading collection software packages, please contact eresource Sales representative on + 91 22 25381998 / +91 22 25382016 Or mail at sales@eresourceerp.com Or visit us at www.eresourceerp.com
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