IP-Based Internal Dialer Improves Employee Productivity, Eliminates Out-of-Date Employee Directories and Cumbersome Dial-by-Name Touchtone Systems; Next-Generation Application Supports SIP Protocol
January 22, 2007 (Press Release) --
BURLINGTON, Mass., January 18, 2007 – Nuance Communications, Inc. (NASDAQ: NUAN), a leading supplier of speech and imaging solutions, today introduced SpeechAttendant® Internal Dialer, a turnkey, IP-based speech-enabled auto attendant solution for employee-to-employee communications.
Following rising corporate investment in VoIP and IP telephony, and the resulting demand for IP-based communication tools, Nuance has designed the new SpeechAttendant Internal Dialer to help organizations derive additional value and productivity from their IP infrastructures. With support for IP standards such as session initiation protocol (SIP), Nuance’s next-generation auto attendant solution eliminates the need for custom IP-based deployments. Right out of the box, the solution is compatible with IP-based infrastructures from leading vendors such as Avaya, Cisco, Genesys and more, enabling customers to immediately benefit from employee productivity improvements.
Designed specifically for intra-company communications, the SpeechAttendant Internal Dialer enables employees to reach any person, department or location across the organization by simply dialing one number and saying a name. Organizations maintain a single inbound phone number powered by automated, speech-driven call routing to dramatically increase employee productivity and decrease telecommunications costs. The solution also allows employees to forward calls to their current location (such as a cell phone, home or remote office) for added convenience and efficiency.
“Our new SIP-based solution allows organizations to maximize IP-based infrastructure investments for improved employee productivity,” said Richard Martel, general manager, AutoAttendant Solutions, Nuance. “The SpeechAttendant Internal Dialer will allow customers using SIP to seamlessly speech enable their corporate directory, thereby facilitating employee-to-employee communication. Various studies have shown that up to 50 percent of calls received by a company operator are for transferring calls between employees. But with SpeechAttendant Internal Dialer, these calls will be eliminated, freeing up operators to work on other tasks.”
SpeechAttendant Internal Dialer is built on Nuance speech technology, the industry’s leading speech recognition engine, and on SpeechAttendant, the industry’s leading speech enabled auto attendant with over 2,000 systems deployed. The new solution delivers natural and accurate speech recognition capabilities and includes a unique dictionary of over one million pre-tuned names, with multiple pronunciations per name, to deliver superior performance and minimize the need for application tuning.
more details:
http://www.nuance.com/news/pressreleases/2007/20070118_voicedialer.asp
Following rising corporate investment in VoIP and IP telephony, and the resulting demand for IP-based communication tools, Nuance has designed the new SpeechAttendant Internal Dialer to help organizations derive additional value and productivity from their IP infrastructures. With support for IP standards such as session initiation protocol (SIP), Nuance’s next-generation auto attendant solution eliminates the need for custom IP-based deployments. Right out of the box, the solution is compatible with IP-based infrastructures from leading vendors such as Avaya, Cisco, Genesys and more, enabling customers to immediately benefit from employee productivity improvements.
Designed specifically for intra-company communications, the SpeechAttendant Internal Dialer enables employees to reach any person, department or location across the organization by simply dialing one number and saying a name. Organizations maintain a single inbound phone number powered by automated, speech-driven call routing to dramatically increase employee productivity and decrease telecommunications costs. The solution also allows employees to forward calls to their current location (such as a cell phone, home or remote office) for added convenience and efficiency.
“Our new SIP-based solution allows organizations to maximize IP-based infrastructure investments for improved employee productivity,” said Richard Martel, general manager, AutoAttendant Solutions, Nuance. “The SpeechAttendant Internal Dialer will allow customers using SIP to seamlessly speech enable their corporate directory, thereby facilitating employee-to-employee communication. Various studies have shown that up to 50 percent of calls received by a company operator are for transferring calls between employees. But with SpeechAttendant Internal Dialer, these calls will be eliminated, freeing up operators to work on other tasks.”
SpeechAttendant Internal Dialer is built on Nuance speech technology, the industry’s leading speech recognition engine, and on SpeechAttendant, the industry’s leading speech enabled auto attendant with over 2,000 systems deployed. The new solution delivers natural and accurate speech recognition capabilities and includes a unique dictionary of over one million pre-tuned names, with multiple pronunciations per name, to deliver superior performance and minimize the need for application tuning.
more details:
http://www.nuance.com/news/pressreleases/2007/20070118_voicedialer.asp
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