Raya Contact Center a subsidiary of the region's leading IT and Telecom Company – Raya Corporation, proves Egypt to be the next call centre giant for North American business leaders in this event.
February 20, 2007 (Press Release) --
From October 17 – 18 2006, Egypt presents itself to the North American Market with a considerable Egyptian Pavilion at Outsource World New York. The Egyptian Pavilion will feature over 12 of the best Egyptian companies from both of the IT and the Call Center Outsourcing Industries. This emerging industry is growing exponentially accounting for around 3000 agent positions, and experts expects this number to triple by 2009. Today Egypt is ranked twelfth in the world as an offshoring outsourcing destination according to A.T. Kearny outsourcing index.
Datamonitor Report considered Egypt as one of the fastest growing new call centre locations and expect demand for Egyptian outsourced offshore call centres to grow by 50% compound annual growth rate by 2009 due to the country’s competitive advantages such as; high skilled workforce, competitive cost of labor, neutral accents, government support, and the country’s geographic advantages as well as low cost and advanced telecommunications infrastructure.
Perhaps the most attractive feature of Egypt is its competitive advantage when it comes to providing services in different languages. The contact centres here in Egypt provide eight to nine languages including Arabic, English, French, German, Greek, Hebrew, Italian, and Spanish. This gives it a decisive lead when competing for the multilingual markets such as Europe, says Khaled Shash – Managing Director, Raya Contact Center. “India offers English services, countries in North Africa like Morocco and Tunisia offer services in French, but we can offer services in eight or nine languages, which gives companies offering [customer support] in different countries or languages the ability to outsource their offshore services to one destination that can offer them the full package, rather than dividing the service or contract between several off-shore locations.”
There is a number of call centres currently operating in Egypt and serving the globe, Raya Contact Center is at the forefront of this strong and emerging market. Raya is ISO certified and operates from a new building with a state-of-the-art telecom infrastructure accommodating for 850 seats powered by more than 1200 multilingual ICSA certified agents.
Raya's client base includes a number of offshore Fortune Global 500 companies such as the IT Giant - Intel. In the US its clients include major consulting groups; mortgage companies & International long distance service providers as well as Microsoft, McDonalds, Coca Cola, Carrier, Daimler-Chrysler, Citibank, P&G and others.
Raya is currently in process of getting the Customer Operations Performance Centre (COPC-2000®) certification, one of the highest levels of certification in the call centre industry worldwide that aims to boost performance and quality of service and is part of the government initiative in supporting as well as funding the Contact Centres Certification program in Egypt.
Datamonitor Report considered Egypt as one of the fastest growing new call centre locations and expect demand for Egyptian outsourced offshore call centres to grow by 50% compound annual growth rate by 2009 due to the country’s competitive advantages such as; high skilled workforce, competitive cost of labor, neutral accents, government support, and the country’s geographic advantages as well as low cost and advanced telecommunications infrastructure.
Perhaps the most attractive feature of Egypt is its competitive advantage when it comes to providing services in different languages. The contact centres here in Egypt provide eight to nine languages including Arabic, English, French, German, Greek, Hebrew, Italian, and Spanish. This gives it a decisive lead when competing for the multilingual markets such as Europe, says Khaled Shash – Managing Director, Raya Contact Center. “India offers English services, countries in North Africa like Morocco and Tunisia offer services in French, but we can offer services in eight or nine languages, which gives companies offering [customer support] in different countries or languages the ability to outsource their offshore services to one destination that can offer them the full package, rather than dividing the service or contract between several off-shore locations.”
There is a number of call centres currently operating in Egypt and serving the globe, Raya Contact Center is at the forefront of this strong and emerging market. Raya is ISO certified and operates from a new building with a state-of-the-art telecom infrastructure accommodating for 850 seats powered by more than 1200 multilingual ICSA certified agents.
Raya's client base includes a number of offshore Fortune Global 500 companies such as the IT Giant - Intel. In the US its clients include major consulting groups; mortgage companies & International long distance service providers as well as Microsoft, McDonalds, Coca Cola, Carrier, Daimler-Chrysler, Citibank, P&G and others.
Raya is currently in process of getting the Customer Operations Performance Centre (COPC-2000®) certification, one of the highest levels of certification in the call centre industry worldwide that aims to boost performance and quality of service and is part of the government initiative in supporting as well as funding the Contact Centres Certification program in Egypt.
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