Celebrity Custom Voice Application Ensures Consistent Brand and Engaging Customer Interface Across Three Languages
April 24, 2007 (Press Release) --
BURLINGTON, Mass., April 24, 2007 – Nuance Communications, Inc. (NASDAQ: NUAN), a leading provider of speech and imaging solutions, today announced that Swisscom, the leading telecoms operator in Switzerland, has selected Nuance® Voice Search speech solutions to automate its national directory service. Callers -- speaking German, French or Italian -- can access business and residential listings by dialing a single automated service line, 1812. The service will be used to assist an estimated seven million Swiss callers.
Swisscom’s latest service leverages Nuance Voice Search, including speech recognition and text-to-speech (TTS) technology, to deliver a unique multi-lingual and cross-lingual directory services offering. The persona for Swisscom was provided by leading Swiss Radio personality Christoph Schwegler and was created with Nuance’s RealSpeak® technology. Nuance’s Custom Voice program ensures that Schwegler’s synthesized voice can communicate with the caller in all three languages, ensuring a consistent interface with the brand and an engaging and familiar caller experience.
"Working with Nuance we’ve been able to develop an industry-leading directory services product. By handling very high call volumes across three languages, the system will ensure our callers are experiencing a convenient and concise call, providing all of the required information quickly and easily," said Hans von Niederhäusern, project manager from Swisscom. "Speech technology is at a level now where it is delivering real customer satisfaction through superior results. Call times are reduced and callers are guaranteed an immediate response, enabling us to deliver a unique and valued service."
Calls from a fixed or mobile network are charged at 6 euro cents per minute plus a one-off charge of 50 euro cents for each call. Callers using a mobile phone can also order a free SMS containing the requested phone number and address. The 1812 service is available on all networks, regardless of the caller’s individual telecommunications provider.
"This implementation for Swisscom highlights Nuance’s position as the global leader in automated directory assistance," said Peter Hauser, senior vice president and general manager, Nuance. "Nuance is backed by an arsenal of patented processes and proven technologies, and we work with leading service providers such as Swisscom to create the proper balance between call automation and customer care. The high accuracy and strong performance of Nuance Voice Search, paired with the speech science and user interface design skills of our professional services organization, will help Swisscom contain costs without compromising customer service.”
Nuance’s Professional Services Division – and partners Telenet and Alcatel Switzerland –developed a complete solution including dialogue application, design, implementation, testing and tuning. With a combined experience of more than 120 years in the field, and a local presence in major markets around the world, Nuance’s Professional Services Division provides its customers with fully automated, standards-based solutions that go beyond frequently requested listings, enabling total coverage of business, residential and cost-free number listings.
Swisscom’s latest service leverages Nuance Voice Search, including speech recognition and text-to-speech (TTS) technology, to deliver a unique multi-lingual and cross-lingual directory services offering. The persona for Swisscom was provided by leading Swiss Radio personality Christoph Schwegler and was created with Nuance’s RealSpeak® technology. Nuance’s Custom Voice program ensures that Schwegler’s synthesized voice can communicate with the caller in all three languages, ensuring a consistent interface with the brand and an engaging and familiar caller experience.
"Working with Nuance we’ve been able to develop an industry-leading directory services product. By handling very high call volumes across three languages, the system will ensure our callers are experiencing a convenient and concise call, providing all of the required information quickly and easily," said Hans von Niederhäusern, project manager from Swisscom. "Speech technology is at a level now where it is delivering real customer satisfaction through superior results. Call times are reduced and callers are guaranteed an immediate response, enabling us to deliver a unique and valued service."
Calls from a fixed or mobile network are charged at 6 euro cents per minute plus a one-off charge of 50 euro cents for each call. Callers using a mobile phone can also order a free SMS containing the requested phone number and address. The 1812 service is available on all networks, regardless of the caller’s individual telecommunications provider.
"This implementation for Swisscom highlights Nuance’s position as the global leader in automated directory assistance," said Peter Hauser, senior vice president and general manager, Nuance. "Nuance is backed by an arsenal of patented processes and proven technologies, and we work with leading service providers such as Swisscom to create the proper balance between call automation and customer care. The high accuracy and strong performance of Nuance Voice Search, paired with the speech science and user interface design skills of our professional services organization, will help Swisscom contain costs without compromising customer service.”
Nuance’s Professional Services Division – and partners Telenet and Alcatel Switzerland –developed a complete solution including dialogue application, design, implementation, testing and tuning. With a combined experience of more than 120 years in the field, and a local presence in major markets around the world, Nuance’s Professional Services Division provides its customers with fully automated, standards-based solutions that go beyond frequently requested listings, enabling total coverage of business, residential and cost-free number listings.
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