Telemaxx Inc of Richmond, Virginia Expands into Managed IT Services
July 25, 2007 (Press Release) --
July 26, 2007 Ottawa, Canada – The Utility Company™, a global managed service franchise that provides information technology (IT) as a utility to small and medium-sized businesses (SMB), today announced the first telecom reseller in North America to join its market-defining managed services franchise system.
The Utility Company was founded to address the two major problems plaguing businesses today:
• Over-Spending – the fact that the average business spends $360 per user per month on technology for an industry total of $400 billion annually.
• Under-Utilization – unfortunately only 15% of this investment in technology is actually utilized.
Technology convergence including network/desktop, business applications, Web/Internet, copier/printer and telecommunications provides businesses with an increasing desire to consolidate (or converge) their suppliers. To deliver on its “single-source” provider vision, The Utility Company partners with leading service organizations in the IT and vertical channels, such as telecom resellers and office equipment dealers, across 2000 exclusive markets in North America.
“The telecom channel has and is going through a tremendous ‘sea change’ moving from traditional telephone systems to IP Telephony, which requires a deep understanding of data networking,” stated Mark Scott, President of The Utility Company. “To improve the adoption of new technology, like Voice-over-IP, telecom resellers must acquire the domain expertise to design, deliver and proactively maintain IT networks. No business is going to unplug their legacy phone system to have their new system work like most networks do, irrespective of the benefits of unified communications.”
“Our business has changed a lot over the past two years, in that the telecommunications vendors are all pushing the adoption of new, feature-rich IP-based systems, while customers are hesitant unless their provider can ensure quality of service and stability of the network,” stated Rodney Williams, President of Telemaxx, Inc. “Becoming a Utility Service Provider allows us to enhance our core telecom offerings and expand into other areas like managed network, desktop, security and storage which are “need to haves” for our customers – we are now their ‘single point of contact’ for technology and communications.”
Building a Proactive Maintenance Business Key for Telecom Resellers
A key challenge today for most telecom resellers is the reactive nature of their service business. Unlike IT infrastructure, traditional telephone systems are viewed as devices that do not require an annual maintenance contract by most businesses. This results in most telecom resellers being subject to the highly unpredictable break-fix service model. The Utility Company only contracts its services on a fixed fee per user basis, which allows Telemaxx and its customers to stabilize operations and make service delivery and costs more predictable. The combination of the 1-866-My-Utility helpd
The Utility Company was founded to address the two major problems plaguing businesses today:
• Over-Spending – the fact that the average business spends $360 per user per month on technology for an industry total of $400 billion annually.
• Under-Utilization – unfortunately only 15% of this investment in technology is actually utilized.
Technology convergence including network/desktop, business applications, Web/Internet, copier/printer and telecommunications provides businesses with an increasing desire to consolidate (or converge) their suppliers. To deliver on its “single-source” provider vision, The Utility Company partners with leading service organizations in the IT and vertical channels, such as telecom resellers and office equipment dealers, across 2000 exclusive markets in North America.
“The telecom channel has and is going through a tremendous ‘sea change’ moving from traditional telephone systems to IP Telephony, which requires a deep understanding of data networking,” stated Mark Scott, President of The Utility Company. “To improve the adoption of new technology, like Voice-over-IP, telecom resellers must acquire the domain expertise to design, deliver and proactively maintain IT networks. No business is going to unplug their legacy phone system to have their new system work like most networks do, irrespective of the benefits of unified communications.”
“Our business has changed a lot over the past two years, in that the telecommunications vendors are all pushing the adoption of new, feature-rich IP-based systems, while customers are hesitant unless their provider can ensure quality of service and stability of the network,” stated Rodney Williams, President of Telemaxx, Inc. “Becoming a Utility Service Provider allows us to enhance our core telecom offerings and expand into other areas like managed network, desktop, security and storage which are “need to haves” for our customers – we are now their ‘single point of contact’ for technology and communications.”
Building a Proactive Maintenance Business Key for Telecom Resellers
A key challenge today for most telecom resellers is the reactive nature of their service business. Unlike IT infrastructure, traditional telephone systems are viewed as devices that do not require an annual maintenance contract by most businesses. This results in most telecom resellers being subject to the highly unpredictable break-fix service model. The Utility Company only contracts its services on a fixed fee per user basis, which allows Telemaxx and its customers to stabilize operations and make service delivery and costs more predictable. The combination of the 1-866-My-Utility helpd
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