The Performance Management Group LLC (TPMG) announces its Six Sigma Black Belt and Green Belt Certification training courses for Call Center Operations.
United States of America (Press Release) August 13, 2007 --
The Six Sigma Black Belt for Service Excellence for Call Center Operations is a 120 hour seminar and workshop for professionals who currently work in call center operations. The Six Sigma Green Belt Certification Program for Service Excellence for Call Center Operations is a 40 hour seminar and workshop. Each program provides a quality principles overview, in-depth instruction in management-by-fact, a structured performance improvement methodology and use of the Six Sigma tools utilized globally in Six Sigma improvement efforts.
“The program is a comprehensive program dedicated to instruct how to utilized six sigma principles and applications in the unique environment of the call center,” says Gerald Taylor, Managing Consultant of TPMG. “If you have not worked in a call center before, it is difficult to provide instruction and coaching to call center professionals. TPMG has highly experience six sigma professionals with extensive call center backgrounds. This makes the training experience very specific and effective.” Gerald adds.
The Six Sigma Black Belt for Service Excellence for Call Center Operations is a 120 hour seminar and workshop for professionals who currently work in call center operations. The Six Sigma Green Belt Certification Program for Service Excellence for Call Center Operations is a 40 hour seminar and workshop. Each program provides a quality principles overview, in-depth instruction in management-by-fact, a structured performance improvement methodology and use of the Six Sigma tools utilized globally in Six Sigma improvement efforts.
“The program is a comprehensive program dedicated to instruct how to utilized six sigma principles and applications in the unique environment of the call center,” says Gerald Taylor, Managing Consultant of TPMG. “If you have not worked in a call center before, it is difficult to provide instruction and coaching to call center professionals. TPMG has highly experience six sigma professionals with extensive call center backgrounds. This makes the training experience very specific and effective.” Gerald adds.
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