Membership Group Offers Training and Certification for Service Related to Telephone Use for all Industries and Businesses
United States of America (Press Release) August 17, 2007 --
Thursday, August 23, 2007 AVAYA, at 5:30 pm, 11399 16th Court N, St. Pete, FL will host the CCUGA Call Center User Group Association membership recruitment meeting. Sponsoring this event underscores the commitment to promoting the CCUGA’s mission “Strengthening businesses with a professional body of users who excel at integrating the telephone into their organization.”
A Malcolm Baldridge National Quality Association-type certification will be available through CCUGA to member’s organizations, so that the can benchmark to develop their best practices for their specific operating business.
“Lean manufacturing and six sigma coupled with Mission Directed Work Teams are applicable to service organizations like call centers and inside sales departments, help desks and customer service groups. With the CCUGA offering Training and Certification for all manners of telephone user organizations, members’ personal growth will lead to professional successes. I am proud to be a Founding Sponsor,” says Derick Bezuidenhout, Director of Competitive Dynamics International’s CDI East Coast.
Typical of associations, Kathy Pabst Robshaw says, CCUGA provide the following of for members:
• Certification and professional development
• Courses and workshops for practical skill building
• Networking events
• Forums for the exchange of ideas and experiences
• Database of suppliers, vendors, consultants and users
• Special interest Councils
Ms. Pabst Robshaw, whose career includes years at the Direct Marketing Association and Help Desk International, will provide guidance to lead the Call Center User Group Association.
Future meetings will be hosted by Qwest and TechUSA in Tampa, Florida, during the fourth quarter of 2007.
Membership is targeted to businesses whose public persona is influenced by how their employees use the telephone: from medical and law offices, to mortgage, finance and credit card call centers, tech support and help desks, inside sales departments and customer service employees across all industries. By offering training to newly minted supervisors, operations managers, trainers, and other support personnel, CCUGA seeks to improve the workplace environment by creating a body of users who excel at the use of the telephone. By certifying workplaces for quality, CCUGA seeks to advance the profession of telephone users in corporate settings.
Please refer to WWW.CCUGA.COM for additional details on meetings and membership.
Please call Lou Polur at 727-449-2245 or Kathy Pabst Robshaw at 727-421-8818, or email info@CCUGA.com to get more information or questions answered.
A Malcolm Baldridge National Quality Association-type certification will be available through CCUGA to member’s organizations, so that the can benchmark to develop their best practices for their specific operating business.
“Lean manufacturing and six sigma coupled with Mission Directed Work Teams are applicable to service organizations like call centers and inside sales departments, help desks and customer service groups. With the CCUGA offering Training and Certification for all manners of telephone user organizations, members’ personal growth will lead to professional successes. I am proud to be a Founding Sponsor,” says Derick Bezuidenhout, Director of Competitive Dynamics International’s CDI East Coast.
Typical of associations, Kathy Pabst Robshaw says, CCUGA provide the following of for members:
• Certification and professional development
• Courses and workshops for practical skill building
• Networking events
• Forums for the exchange of ideas and experiences
• Database of suppliers, vendors, consultants and users
• Special interest Councils
Ms. Pabst Robshaw, whose career includes years at the Direct Marketing Association and Help Desk International, will provide guidance to lead the Call Center User Group Association.
Future meetings will be hosted by Qwest and TechUSA in Tampa, Florida, during the fourth quarter of 2007.
Membership is targeted to businesses whose public persona is influenced by how their employees use the telephone: from medical and law offices, to mortgage, finance and credit card call centers, tech support and help desks, inside sales departments and customer service employees across all industries. By offering training to newly minted supervisors, operations managers, trainers, and other support personnel, CCUGA seeks to improve the workplace environment by creating a body of users who excel at the use of the telephone. By certifying workplaces for quality, CCUGA seeks to advance the profession of telephone users in corporate settings.
Please refer to WWW.CCUGA.COM for additional details on meetings and membership.
Please call Lou Polur at 727-449-2245 or Kathy Pabst Robshaw at 727-421-8818, or email info@CCUGA.com to get more information or questions answered.
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