Surveyed internet users are saying they have no trust with the typical "Get a Quote" websites.
United States of America (Press Release) August 20, 2007 --
"NO TRUST" SAY INTERNET INSURANCE CUSTOMERS
Do You Want More Than Just Numbers?
Surveyed internet users are saying they have no trust with the typical "Get a Quote" websites. www.heiagency.com , an insurance agency website, found from several sources including their own customers, most do not trust nor like the impersonal format of the internet.
Many say they are afraid to give out the personal information that is requested and required to receive an accurate and valid quote for their home or auto. "The first question they ask right off is what is your social security number and can we run your credit?", says John from Texas. "You hear about ID theft all the time and they ask for the personal information over the internet. Not me! I want someone to talk to" says EP from the Houston, Tx. Area.
Many customers want the convenience of the internet and their personal agent as well. They feel more comfortable with someone they can talk to and associate with. Javier, from Texas says he wants someone he can email or call on the phone for important questions he may have.
According to Don Hudgins CIC, LUTCF, a principal with www.heiagency.com , most customers do not like the impersonal format of the internet, even thought it has become the choice for thousands, in fact millions of potential insurance customers.
Hudgins says "we find that customers want the convenience of the internet and also have their personal agent." It should not be a surprise that many customers are very vocal about what they expect and want from an insurance provider.
Besides the internet convenience, customers have at least 6 personal "NEEDS"
1. Fast service and response to an emergency or claim
2. A real person to answer the phone when they call
3. Messages returned in a timely manner
4. Annual review of all insurance and changing needs
5. Professional advice and service available
6. Have choices of many companies, not just one.
In many surveys, the price is not the deciding factor. Customers want the whole package, internet convenience, personal service and affordable pricing.
Hudgins & Elkin Insurance Agency, LLC is an independent insurance agency, licensed to do business in Texas and incorporates the above "NEEDS" into their daily business with their customers. Their website is www.heiagency.com The agency can provide you with quotes for home, auto, business insurance, flood, Texas Windstorm Insurance, RV's, motorcycle, Boat, Health and Life insurance over the internet. If you choose, you can call them at 1-866-808-9171 to get your personal service and develop a relationship with your own agent.
If you would like more information about this topic or contact Don Hudgins CIC, LUTCF, call 1-866-808-9171 or email don@heiagency.com
Do You Want More Than Just Numbers?
Surveyed internet users are saying they have no trust with the typical "Get a Quote" websites. www.heiagency.com , an insurance agency website, found from several sources including their own customers, most do not trust nor like the impersonal format of the internet.
Many say they are afraid to give out the personal information that is requested and required to receive an accurate and valid quote for their home or auto. "The first question they ask right off is what is your social security number and can we run your credit?", says John from Texas. "You hear about ID theft all the time and they ask for the personal information over the internet. Not me! I want someone to talk to" says EP from the Houston, Tx. Area.
Many customers want the convenience of the internet and their personal agent as well. They feel more comfortable with someone they can talk to and associate with. Javier, from Texas says he wants someone he can email or call on the phone for important questions he may have.
According to Don Hudgins CIC, LUTCF, a principal with www.heiagency.com , most customers do not like the impersonal format of the internet, even thought it has become the choice for thousands, in fact millions of potential insurance customers.
Hudgins says "we find that customers want the convenience of the internet and also have their personal agent." It should not be a surprise that many customers are very vocal about what they expect and want from an insurance provider.
Besides the internet convenience, customers have at least 6 personal "NEEDS"
1. Fast service and response to an emergency or claim
2. A real person to answer the phone when they call
3. Messages returned in a timely manner
4. Annual review of all insurance and changing needs
5. Professional advice and service available
6. Have choices of many companies, not just one.
In many surveys, the price is not the deciding factor. Customers want the whole package, internet convenience, personal service and affordable pricing.
Hudgins & Elkin Insurance Agency, LLC is an independent insurance agency, licensed to do business in Texas and incorporates the above "NEEDS" into their daily business with their customers. Their website is www.heiagency.com The agency can provide you with quotes for home, auto, business insurance, flood, Texas Windstorm Insurance, RV's, motorcycle, Boat, Health and Life insurance over the internet. If you choose, you can call them at 1-866-808-9171 to get your personal service and develop a relationship with your own agent.
If you would like more information about this topic or contact Don Hudgins CIC, LUTCF, call 1-866-808-9171 or email don@heiagency.com
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