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ITIL Newsletter Issue 2 Released

August 29, 2007

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The second edition of the ITIL Newsletter has today been released. This is published approximately four times per year, and is entirely free of charge.

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) August 29, 2007 -- Included in this issue are the following topics:

1) The ITIL Books
2) ITIL Training v3: The Self Study Course Launched
3) ITIL: The World Wide Force
4) The New ITIL Certification Credit Program
5) Controlling Changes To The Service Level Agreement
6) ITIL Related Terms & Definitions
7) ITIL Version 3: Commentary
8) The ISO 20000 Certification Register Is Launched
9) Continuity And Availability Management
10) True Stories And ITIL Humor

The newsletter is also intended to be 'open' and independent, meaning that it accepts external contributions.

Future items scheduled include: ITIL Alternatives; ITIL Disasters; The Management View; ITIL Politics; and Common Misconceptions.

The ITIL and ITSM Newsletter
http://www.itsm.tv

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Name: Sara Hollins

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