Free ITIL V3 Design Guidelines for Service Operation and Service Transition

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) September 21, 2007 -- Two leading proponents of the value of ITIL and IT Service Management (ITSM) have made available for free download the first two (of five) guides covering all of the new ITIL V3 Service Lifecycle books.

This first guide will cover design guidelines for ITIL V3 Service Operation. IT professionals interested in receiving this complementary download can click on the following link to access it: http://www.itilversion3.com

ITIL V3 Service Operation Design Guidelines was assembled by Randy Steinberg, and Robin Yearsley, principals in ITSM with over 25 years of practical ITSM consulting experience.

The ITIL V3 Service Operation guide is 55 pages and contains example guidelines taken from real world experiences. It should prove extremely valuable to any IT Service Manager or ITIL practitioner planning, implementing or enhancing their ITIL processes.

Randy Steinberg has written three ITSM books, the most recent being Servicing ITIL, which was written with the benefit of the recently released ITIL V3.

Robin Yearsley has created a number of valuable ITIL websites, including the IT Service Blog and IT Service Podcasts and now regularly collaborates with over 7,000 global ITSM professionals proving advice, guidance and exam support.

Steinberg and Yearsley are dedicated to putting ITIL theory into practice in real world business scenarios. They will soon be launching a brand new membership site that will be quite unique. This will provide actual tools, templates, ‘how to guides’ and even presentations that IT professionals around the world can use immediately to implement or enhance their ITIL best practices.

Everyone downloading the Service Operation guide will receive a special introductory offer to become a charter member of this exciting new ITIL initiative.

The remaining three guides, covering ITIL V3 Service Strategy, Service Design and Continual Service Improvement will also be made available in the coming weeks.

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