Nuance Communications Selects Nexidia for Care Analytics Solutions

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) October 23, 2007 -- Nuance Communications, Inc. (NASDAQ: NUAN), a leading provider of speech and imaging solutions, and Nexidia, a leading provider of speech analytics solutions, announced their partnership to incorporate Nexidia's phonetic search and analysis capabilities into the newly launched Nuance® Care Analytics offerings.

By integrating Nexidia's technology into its broad analytics solutions, Nuance will enable contact centers to gain valuable insights from actual recorded customer interactions by organizing large numbers of customer calls based on caller intent and behavior. These insights will be used to incorporate the voice of the caller into Nuance Care Analytics offers, such as Automation Analytics, Satisfaction Insight, Revenue Analytics or Voice Strategy.

Nuance chose to partner with Nexidia after conducting a detailed evaluation of audio search and analysis technologies and a thorough examination of several speech analytics vendors. "We were very impressed with Nexidia's phonetic approach to speech analytics," said Lynda Kate Smith, vice president and general manager, Care business unit, Nuance. "Nexidia offered significant advantages, such as speed, scalability, and the flexibility to adapt to a variety of customer needs. Its track record of continuous technological innovation, speech science expertise and customer success led Nuance to select Nexidia as an integral part of the Nuance Care Analytics solution."

"Analytics and data-driven decision-making are rapidly becoming absolute requirements for enterprises to win over their competition," said John Willcutts, president and CEO of Nexidia. "Nuance is building on its leadership role in contact center technologies with its vision of helping companies gain a holistic view of customer interactions. We are pleased to play a key role in delivering on that vision."

Source: http://www.nuance.com/

nuance communications     phonetic search