Danbury, CT Honored by Center for Digital Government for Creating 311 Call Center

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) November 20, 2007 -- WATERBURY, CONN. (November 20, 2007) – The City of Danbury, Connecticut, was recognized by the Center for Digital Government for its effort in creating a 311 call center for citizen service requests. The backbone of Danbury's effort is QScend Techonologies's QAlert, which enables the city to effectively enter, track and manage service requests through its call center during business hours or through its web site any time of day.

Danbury received an honorable mention Best of the Web Achievement Award in the Government-to-Citizen-Local Government category.

"We congratulate Danbury for its award, for continuing to embrace technology, and for providing its citizens with easy access to information and online tools that build stronger citizen/government relationships," said Keith LeBeau, President of QScend Technologies.

The Best of Web is an annual awards program that recognizes the most innovative, user-friendly state and local government portals for innovation, Web-delivery of public services, efficiency, economy, and functionality for improved citizen access. The Digital Government Achievement Award recognizes outstanding Web sites and applications that enhance information interactions, transactions and/or services.

In implementing its 311 call center, the City of Danbury undertook a project that would eliminate the "old way of doing things," according to Mayor Mark Boughton.

While many cities spend six figures, and sometimes seven, Danbury established its 311 center for less than $100,000. With QAlert as the cornerstone, Danbury addresses more than 300 citizen service requests per month through its call center. With QAlert's built-in Autocall and e-mail notifacation features, Danbury staff receive those incoming service requests, act on them, and trigger automatic updates and completion notices to a resident submitting a request.

About QScend Technologies, Inc.

QScend Technologies (www.qscend.com) is an industry leader in web-based software solutions and services for municipalities. More than 2,000 QScend product users access the company’s series of “Q” products for a variety of citizen service related functions, including website content management, electronic newsletter distribution, citizen service request management, and 311 call center functionality.

Located in Waterbury, Connecticut, QScend Technologies was the first company to relocate into the city’s Information Technology Zone. The company also provides custom website design, application hosting, and e-mail solutions for its customers.


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More information can be found online at http://www.qscend.com

citizen service requests     Danbury CT     QAlert     QScend Technologies