Mr. Janitorial Leverages Per Minute Helpdesk Service Before Evolving to Fixed-Fee Program to Support Internal Technician
Canada (Press Release) June 13, 2008 --
June 12, 2008 - Ottawa, Canada – The Utility Company, a single-source provider of technology, communications and business management solutions for small and medium-sized businesses (SMB) across North America today highlighted its most recent Customer Success Story, Mr. Janitorial Supplies of Toronto, in the June edition of The Utility View newsletter.
The Utility Company’s service portfolio addresses the three types of SMB technology consumers, including:
• Tactical – “Do more with less”, reactive customers with 1-866-My-Utility Per Minute
• Reliant – Technology critical to business, proactive customers with Connected Office (CO)
• Strategic – Technology as profit-driver customers with CO Business, CO Web, CO VoIP
Connected Office Complements Internal IT
By partnering with The Utility Company, Mr. Janitorial now has a technology team behind their internal resource. The engagement evolved over three stages:
1. Connected Office Network – 24x7 remote monitoring and management service of mission-critical network infrastructure.
2. 1-866-My-Utility Per Minute Helpdesk – computer support on-demand in a pay-as-you-go, per minute model.
3. Connected Office Managed – fully managed network and desktop solution for a fixed-fee per user per month.
“We first signed on with The Utility Company to both back up our in-house IT person when he needed the help and to prepare for his upcoming return to school”, stated Bill Birring, General Manager at Mr. Janitorial Supplies. “Our original intention was to use The Utility Company for a six month stint to simply maintain our servers in his absence; however, they endeared themselves to us in a time of crisis. They went above and beyond to help us through the resolution of our ERP installation and its associated issues. Our wealth of experience in the supply industry has enabled us with the ability to look at a customer’s requirements and recommend the proper solution. I now realize that is exactly what Utility brings to us.”
“It is no small leap of faith to ask small or medium-sized businesses to put their trust in new services and outside providers,” concluded Scott. “Mr. Janitorial’s situation is a common one among our customers. They are naturally reluctant, at first, to ‘turn over the keys to the store’. And often where there is an existing internal IT person, he or she feels threatened by the incursion to ‘their turf’. Once they work with us however, they realize we’re not an incursion; we’re an opportunity for them to become more strategic to the business.”
The Utility Company’s service portfolio addresses the three types of SMB technology consumers, including:
• Tactical – “Do more with less”, reactive customers with 1-866-My-Utility Per Minute
• Reliant – Technology critical to business, proactive customers with Connected Office (CO)
• Strategic – Technology as profit-driver customers with CO Business, CO Web, CO VoIP
Connected Office Complements Internal IT
By partnering with The Utility Company, Mr. Janitorial now has a technology team behind their internal resource. The engagement evolved over three stages:
1. Connected Office Network – 24x7 remote monitoring and management service of mission-critical network infrastructure.
2. 1-866-My-Utility Per Minute Helpdesk – computer support on-demand in a pay-as-you-go, per minute model.
3. Connected Office Managed – fully managed network and desktop solution for a fixed-fee per user per month.
“We first signed on with The Utility Company to both back up our in-house IT person when he needed the help and to prepare for his upcoming return to school”, stated Bill Birring, General Manager at Mr. Janitorial Supplies. “Our original intention was to use The Utility Company for a six month stint to simply maintain our servers in his absence; however, they endeared themselves to us in a time of crisis. They went above and beyond to help us through the resolution of our ERP installation and its associated issues. Our wealth of experience in the supply industry has enabled us with the ability to look at a customer’s requirements and recommend the proper solution. I now realize that is exactly what Utility brings to us.”
“It is no small leap of faith to ask small or medium-sized businesses to put their trust in new services and outside providers,” concluded Scott. “Mr. Janitorial’s situation is a common one among our customers. They are naturally reluctant, at first, to ‘turn over the keys to the store’. And often where there is an existing internal IT person, he or she feels threatened by the incursion to ‘their turf’. Once they work with us however, they realize we’re not an incursion; we’re an opportunity for them to become more strategic to the business.”
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