FOR IMMEDIATE RELEASE
(Free-Press-Release.com) January 19, 2009 -- A trusted source for accredited ITIL Certification Training programs, itSM Solutions announced today the availability of a fully accredited online certification program for ITIL V3 Lifecycle Service Operation. The course was recently accredited by the ISEB (Information Systems Examination Bureau) Examination Institute.

The Mentored online course, which leads to a Certificate in the ITIL Lifecycle domain of Service Operation, presents the same material as the 4-day classroom version of the course. Its online Tutor holds ITIL V3 Expert and Service Operation Lifecycle credentials and is an experienced IT Service Management practitioner and instructor.

The Service Operation Lifecycle program is for IT Practitioners working within, or about to enter, an IT environment

requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL®. Upon successful completion of the education and examination, students can expect to gain competencies in the IT Service Operation areas of Service Operation principles, processes, activities, organization, technology, implementation approaches, roles, challenges, critical success factors, and risks.

All itSM Solutions online training programs use a series of accredited video lectures combined with online student courseware and optional support services (mentoring, program management etc.) to recreate the actual classroom experience. All programs can be delivered in a group (public or onsite) or individual (desktop or mobile) classroom environment.

Key benefits include:

•Enabling enterprises to train their IT organization online without losing the true value of classroom training - "The Mentor."

•Providing students the flexibility to learn at their own pace utilizing the online video lectures and student courseware and to select any of the support services (one-on-one mentor, exam prep tools, program management services etc.) that they believe will enhance their overall training experience.

•Eliminating thousands of dollars in instructor fees, travel expenses and lost productivity costs.

•Supporting a universal per day pricing model that enables enterprises to purchase blocks of discounted training credits without having to pre-assign them to students or programs.

The ITIL Service Lifecycle Operation certification class joins itSM Solutions’ previous accredited V3 Foundation and Foundation Bridge online programs.

Accredited versions of the online Service Lifecycle Transition, Capability Release Control & Validation (RCV), Capability Operational Support & Analysis (OSA) and Service Manager Bridge will be available Q1/2009. The remaining V3 Intermediate certification programs will be available by Q2/2009. Pricing can be obtained by visiting our web site (www.itsmsolutions.com) or by contacting itSM Solutions sales at 401-710-7386 or sales@itsmsolutions.com.

About itSM Solutions LLC
Founded in 2002, itSM Solutions™ LLC is a content development company focused on creating flexible training and certification programs centered on IT service management (ITSM) best practice frameworks, methods, and standards. itSM Solutions is also the founding member of the Open itSM Solutions™ Alliance, the industry’s first online value network of IT practitioners willing to share their practical experiences with individuals and organizations looking to build ITSM programs.