CustomerCSI has demystified the customer satisfaction process for small business owners

FOR IMMEDIATE RELEASE
(Free-Press-Release.com) April 18, 2009 -- (Dallas , TX , April 18, 2009)- No one can argue about the importance of customer satisfaction; sadly many small businesses owners are so busy managing their business that they don’t invest the time to properly monitor satisfaction levels. Also, during these difficult times no one can afford to lose valuable customers, especially for reasons that could have been avoided if they had only known that there were issues.

The challenge that many business owners face is they are not sure how to get started assessing customer satisfaction, or believe the process is complex, time consuming and expensive. CustomerCSI are focused on working with small businesses to guide them through the process of conducting cost effective research investigations to gather customer feedback and identify areas of improvement.

They have made the whole process easy and affordable; getting started is simple using their online survey configuration tool at www.customercsi.com to supply basic information about the kind of research required, and the specific topics to be assessed. Within 48 hours they send you a free sample showing you what your survey report might look like. They then work with each business to tailor a research program that delivers valuable customer insights and recommendations based on direct feedback from their customers.

What makes CustomerCSI different is that they don’t hand over a final report crammed full of tables, charts and unintelligible jargon, then walk away leaving you to figure out what it all means. They take the time to explain their findings and give detailed recommendations on how the business should act upon them. As well as being research experts, their staff have many years experience in product marketing, communications, PR and advertising, and have been working within the technology, business services, retail, entertainment, and medical fields, to help companies of all shapes and sizes better understand their customers.

More information can be found online at http://www.customercsi.com

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