“Now service companies and organizations in the Tulsa market place can benefit from the practice of Six Sigma,” says Gerald Taylor, President and Managing Consultant of TPMG.



What was once only considered to be a management practice for manufacturing companies is having a powerful impact in the ways service organizations are designing and delivering services to their customers.



• Launched in early 2001, Six Sigma has enabled JPMorgan Chase to reduce flaws in its customer-facing processes such as account opening, payment handling and checkbook reordering. Within 1 year they have measurably increased customer satisfaction and improved their overall operating efficiency & cycle times by well over 30%. (Source: American Banker)

• Bank of America spokesman Bob Stickler said the implementation of Six Sigma has helped the bank reduce by 80% the paperwork associated with mortgage underwriting, cut the number of days it takes to make a loan, and minimized errors in processing checking accounts.

• The typical Six Sigma project in healthcare has delivered an average of $500,000 in annualized savings. The University of Michigan Medical Center, Yale-New Haven Health System, Mount Carmel Medical Center (Columbus OH), Charleston Area Medical Center (WV), Virtua Health (NJ/PA), Wellmark Blue Cross Blue Shield (CA), Luther Midelfort/ Mayo Health System (MN/WI), Froedert Medical Center, and Palomar Pomerado Health (San Diego CA) have all deployed six sigma in their healthcare operations.



Six Sigma is a management practice that uses data and analysis to increase customer satisfaction while keeping costs as low as possible. “It enables companies to become process perfect in its delivery of services,” says Gerald Taylor. “It is an excellent management practice that is being adopted in the services and government sector at breakneck speed!”



Sridhar Seshadri, a professor of operations management at New York University says, "you don't know about the defects in your services until a customer calls you up and complains. The consequence could be costly. On average, Seshadri estimates, the amount of lost revenue as a result of poor service quality runs as high as 50% of total costs associated with delivering those services.”



The Performance Management Group was the very first firm to provide Six Sigma Training and Consulting Services to service companies and has been doing so for almost a decade. “While everyone else was focusing on manufacturing, we concentrated on industries such as telecommunications, financial services, healthcare and the like,” says Terrill Robertson, Director of Business Development for TPMG.



“We are excited about the Tulsa marketplace! The Tulsa business community is well known for managers who are serious hardworking professionals,” says Gerald. “All indications show that the Tulsa business community is primed and ready for Six Sigma.” For more information regarding the Tulsa training session in April, visit TPMG's website at http://www.helpingmakeithappen.com/pages/151622.



Contact:



Gerald Taylor

602 728 0185

gtaylor@helpingmakeithappen.com



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