According to a recent Datamonitor report, “investors from Western Europe and North America are likely to be impressed with Egypt’s opportunities on several fronts, including: workforce, business culture, stability and industry development.” The report concludes that, “Evidence in favor of Egypt as an offshore contact center location is compelling”.

Egypt is strongly emerging as a global call center destination, consented by international business intelligence pioneers - A.T.Kearny and Datamonitor, with a highly competitive industry offering a combination of operational expertise, people skills, cutting-edge technology, and competitive pricing schemes. According to A.T.Kearny, Egypt ranks number 12 on overall index rating for offshoring destinations world wide.

According to industry analyst Datamonitor, the demand for Egyptian outsourced offshore call centers is expected to grow by 50 percent over the next three to four years. The analyst group also reported that Egypt could see its call center industry expand more than fourfold from 1,500 seats in 2005 to 7,000 by 2010.

There is a number of call centers currently operating in Egypt and serving the globe, Raya Contact Center is at the forefront of this strong and emerging market. Raya is ISO certified and operates from a new building with a state-of-the-art telecom infrastructure accommodating for 800 seats powered by more than 850 multilingual and ICSA certified agents.

Raya's client base includes a number of offshore Fortune Global 500 companies such as the IT Giant - Intel, marketing and re-mortgage firms like Cartel Group Holdings in the UK. In the US its clients include major consulting groups; mortgage companies & International long distance service providers as well as Microsoft, McDonalds, Coca Cola, Carrier, Daimler-Chrysler, Citibank, P&G and others.

Khaled Shash, Director of Raya Contact Center said that we see the call center business mainly driven by a company's ability to comply with the quality standards required by large companies. 'By meeting these exacting standards, Raya has proved its competences in call handling, technological capabilities, flexibility of operations and, most importantly, commitment to quality. This recognition marks another important milestone in Raya's success story in serving global companies in Europe, US & the Middle East,' he added.

With the objective of highlighting Africa and the Middle East’s true potentials as an outsourcing destination, Raya Contact Center was one of the Platinum Sponsors for the Offshore Customer Management (OCM) International Conference held for the first time in Egypt last June.
With international delegations from more than ten countries, the conference entailed a combination of high profile case studies, investigative workshops and open roundtables that intended to provide its attendees with insight to the whole world of offshore.

For more information about Raya outsourcing services, please visit: http://www.rayacontactcenter.com


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