itSM Solutions announced today a new series of ITIL V3 online role based training kits designed to provide students everything they need to become a certified ITIL Specialist, Practice Manager or Expert within their IT organization.

These next-generation self-paced online training solutions combine ITIL V3 Foundation and Intermediate certification training with the soft-skills training programs (i.e., project management, Kepner-Tregoe training etc.)required to round out the IT professionals knowledge base in their respective practice area.

Role based Programs include:

ITIL V3 Service Operations Team
•Service Desk Specialist
•Problem Management Specialist
•Service Desk Practice Manager
•Problem Management Practice Manager
•Service Operation Practice Manager

ITIL Service Transition Team
•Change Management Specialist
•Release & Deployment Management Specialist
•Configuration & Knowledge Management Specialist
•Transition Management Practice Manager

ITIL Service Design Team
•Service Level Management Specialist
•Service Capacity & Continuity Specialist
•Service Catalogue & Supplier Management Specialist
•Service Design Practice Manager

ITIL Service Strategy & Continual Service Improvement Teams
•Service Portfolio Management Specialist
•Service Quality Management Specialist
•Strategy & CSI Practice Manager

ITIL Expert Mentors
•Lifecycle Expert
•Capability Expert
•Mixed Expert #1 – Mid-Level Manager: Customer Relations
•Mixed Expert #2 - Mid-Level Manager: IT Quality Assurance
•Mixed Expert #3 – Mid-Level Manager: IT Operations
•Mixed Expert #4 – Mid-Level Manager: IT Planning & Architecture

Pricing and availability can be obtained by visiting our web site at www.itsm solutions.com or by contacting sales at 401-764-0720 401-764-0720 or sales@itsmsolutions.com.

About itSM Solutions LLC
Founded in 2002, itSM Solutions™ is a content development company specializing in
the development of value based classroom and online training programs that help IT organizations acquire the knowledge and skills to create, integrate and operate ITSM programs. itSM Solutions™ is also the founding member of the Linkedin community The ITSM Practitioner Alliance, the industry\'s first online value network of IT practitioners willing to share their practical experiences with individuals and organizations looking to create actionable ITSM plans when using ITIL® and other best practice frameworks, methods and standards

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