Phoenix, Arizona - Phoenix based Northwinds Contact Solutions, a provider of technology solutions, has partnered with PA based Inspiritec Teleservices to offer an unrivalled outsourced contact center solution. The typical challenges faced by companies that outsource their contact center are a lack of control and access to real time reporting data. Inspiritec Teleservices plans to use the Northwinds Contact Solutions hosted Virtual Call Center platform which allows their clients access to real time call reporting, live call monitor and much more.

For clients looking for a hybrid model where they utilize both an in-house contact center and an outsourced contact center, the Northwinds/Inspiritec partnership offers a ground breaking solution. In this model, the client utilizes Northwinds dynamic hosted call center platform in-house and since Inspiritec Teleservices plans to use the same platform, the client feels as though his outsourced contact center is simply an extension of their in-house center. The client will log into same platform for real time call reporting, call recordings, Whisper functionality, etc. for both in-house and their outsourced contact center.

Equally exciting is the fact that Inspiritec Teleservices employs mainly people with disabilities as their contact center agents. Clients that utilize the Northwinds/Inspiritec outsourced solution not only enjoy a cost effective business solution by employing disabled Americans, they can also feel good about offering jobs to individuals who have difficulty acquiring employment that resides in traditional office settings.

If you would like more details on this solution please contact Darren Prine, Director of Strategic Partnerships at Northwinds Contact Solutions (800) 831-8130 or Dave Halter, Director of Sales at Inspiritec Teleservices at (866) 347-2757.

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